FAQs

FAQs 2017-04-16T10:30:59+00:00
I was not offered the time frame I needed. What can I do? 2017-01-23T08:51:58+00:00

While we will make every effort to accommodate your needs, we can only make changes if the space is available. The time(s) you were offered is what we have available on that day. If you need a different time, we recommend that you try another date.

What if I want to stay longer than the hour and a half? 2017-01-23T08:49:17+00:00

You are more than welcome to stay at the Park after the scheduled party table time is over. However, you will need to leave the table and party area to accommodate guests who have reserved the time frame after yours.

What happens if my guest-count changes? 2017-01-23T08:46:29+00:00

We charge for the number of participants that show up, but we do have an 8-guest minimum; for example, if you reserved for 16 and only 12 show up, you would be charged for 12; if only six show up, you will still be charged for the 8 minimum. We can adjust for small increases; however our tables only accommodate up to 15 children. Therefore, we recommend that you confirm your reservation or call back should you need to decrease or increase the seating arrangements.

What kind of decorations do you have and / or can I bring my own? 2017-01-23T08:45:59+00:00

We provide decorations and balloons for the birthday child. You are more than welcome to bring in your own if you would like something different. We do recommend you arrive at least 20 minutes early if you are bringing your own decorations.

What is in the party favor bags? 2017-01-23T08:44:20+00:00

Adventure Landing’s party favor bags include a candy, discounts and coupons. Also, we give out our party bags at the beginning of the party since they hold the tokens the kids will be using.

Does Adventure Landing have cakes or can I bring my own cake? 2017-01-23T08:43:41+00:00

Adventure Landing does not have cakes on property. If you would like us to provide one for you, there is an additional charge, and we need at least 72 hours notice. It serves approximately 12 children. You are also welcome to bring your own cake or cupcakes. You may also bring in your own ice cream or ice cream cake. Other than ice cream, no other outside food or beverages are permitted at Adventure Landing.

How do I get invitations? 2017-01-23T08:43:09+00:00

You can print paper invitations on our web site

May I bring in a piñata? 2017-01-23T08:42:29+00:00

For safety reasons we do not allow them at Adventure Landing.

Can I bring outside food or drinks? 2017-01-23T08:41:25+00:00

Only cake, cupcakes and ice cream are allowed-no other outside food or drink.

Will my credit card be charged? When do I pay? 2017-01-23T08:39:29+00:00

Your credit card will be charged $50 as a deposit on the day you reserve your party. This deposit is non-refundable but goes towards your birthday balance. Your remaining balance for the birthday will be handled on the day of the party. We do not accept personal checks!

How do I change the time and / or date of the party? 2017-01-23T08:38:56+00:00

You can call Adventure Landing to reschedule to another available spot.

What happens if I’m celebrating two or more children’s birthdays? 2017-03-21T13:05:02+00:00

There is a small fee for each extra birthday Honoree celebrating a birthday and they will receive 200 free redemption points, a free Super Saturday Pass, etc. that Honorees always receive.

What if I want to add extra items to my party? 2017-01-23T08:27:14+00:00

You are more than welcome to Add-On Items to your birthday package for an additional discounted price; for example, additional pizza(s), additional attraction(s), Etc. If you want to Add-On Items the day of your party, it is best to do so at the Park rather than calling, since the party information has already been compiled and ready for your arrival.

How do we find Adventure Landing? 2017-03-21T13:06:18+00:00

Adventure Landing is located at 1600 South Stratford Road, in Winston-Salem, NC.

What forms of payment do you accept? 2017-01-23T08:00:50+00:00

Adventure Landing accepts cash, and all major credit cards at the park. Company checks are only accepted for reserved groups. No personal checks will be accepted. For online purchases Adventure Landing accepts Visa, Mastercard, Discover and American Express.

Can we bring our own food and drink into the park? 2017-01-23T08:26:13+00:00

Food, beverages and coolers may not be brought inside the park. Water in clear, plastic bottles is allowed. You’re also welcome to pack your own picnic to enjoy in our picnic area located outside of the park. Please pack your picnic in a cooler to leave in your car until you’re ready to eat. Alcoholic beverages are not permitted anywhere on park grounds.

Can I leave the park and get back in? 2017-02-22T11:48:08+00:00

Yes, but you must keep your wristband intact for readmittance. Wristbands are only for single day use.

Can I smoke at Adventure Landing? 2017-03-21T13:05:34+00:00

Many areas at Adventure Landing are non smoking areas. Designated smoking areas are provided. Please ask any staff member for more details.